1on1 privacy policy - My Mind School

1-on-1 Clarity Call Policy

Last Updated: November 19, 2024
1. Service Overview

MyMind.School offers professional 1-on-1 clarity calls with our certified therapists and counselors. These sessions are available in three formats:

Video Call Sessions
Voice Call Sessions
Chat Sessions

2. Booking and Payment

2.1 Booking Process

All sessions must be booked through our official channels
Slots are subject to therapist availability
Confirmation will be sent via email after successful payment
Session duration and timing will be clearly communicated in the booking confirmation

2.2 Payment Methods
Sessions can be paid for through the following authorized channels only:

Direct payment through website (mymind.school)
Company QR code
Official company payment link

2.3 Package Bookings

Multiple session packages are available at discounted rates
Package validity and terms will be communicated at the time of purchase
Unused sessions in a package cannot be transferred or refunded

3. Cancellation and Refund Policy

3.1 Cancellation by Client

Cancellations must be made at least 24 hours before the scheduled session
Cancellations within 24 hours of the scheduled session will result in:
- Full charge being retained
- No rescheduling option
- No refund will be provided
Once a session time is confirmed and then cancelled by the client, that specific slot will not be available for rebooking by the same client

3.2 Cancellation by Therapist

In case of cancellation by the therapist, clients will be offered:
- MyMindSchool team will rescheduling to the next available slot.

3.3 Technical Issues

Client-side technical issues will not qualify for refunds
Platform-side technical issues will result in session rescheduling

4. Session Rules and Guidelines

4.1 Attendance

Clients must join sessions at the scheduled time
Late joining will result in reduced session duration
No-shows will be considered as attended sessions with no refund

4.2 Recording Policy

Recording of sessions is strictly prohibited
Any unauthorized recording will result in immediate termination of service
Legal action may be taken for privacy violations

5. Confidentiality and Privacy

All session information is confidential
Information sharing in our main Privacy Policy
Therapists maintain professional confidentiality as per industry standards
Exception: Legal requirements or threat to life/safety

6. Disclaimer and Limitations

6.1 Service Limitations

Sessions are for guidance purposes only
Not a substitute for emergency medical or psychiatric care
No guarantee of specific outcomes
MyMind.School reserves the right to refuse service

6.2 Liability

MyMind.School is not liable for:
- Personal decisions made based on session guidance
- Indirect or consequential losses
- Technical failures beyond our control

7. Support and Contact

For any queries, concerns, or support:

Email: help@mymind.school
Support Hours: Monday to Friday, 9 AM to 6:00 PM
Response Time: Within 24-48 business hours

8. Changes to Policy

MyMind.School reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.

By booking a clarity call session, you acknowledge that you have read, understood, and agree to all terms and conditions outlined in this policy.