1-on-1 Clarity Call Policy
1. Service Overview
MyMind.School offers professional 1-on-1 clarity calls with our certified therapists and counselors. These sessions are available in three formats:
- Video Call Sessions
- Voice Call Sessions
- Chat Sessions
2. Booking and Payment
2.1 Booking Process
- All sessions must be booked through our official channels
- Slots are subject to therapist availability
- Confirmation will be sent via email after successful payment
- Session duration and timing will be clearly communicated in the booking confirmation
2.2 Payment Methods
Sessions can be paid for through the following authorized channels only:
- Direct payment through website (mymind.school)
- Company QR code
- Official company payment link
2.3 Package Bookings
- Multiple session packages are available at discounted rates
- Package validity and terms will be communicated at the time of purchase
- Unused sessions in a package cannot be transferred or refunded
3. Cancellation and Refund Policy
3.1 Cancellation by Client
- Cancellations must be made at least 24 hours before the scheduled session
- Cancellations within 24 hours of the scheduled session will result in:
- Full charge being retained
- No rescheduling option
- No refund will be provided
- Once a session time is confirmed and then cancelled by the client, that specific slot will not be available for rebooking by the same client
3.2 Cancellation by Therapist
- In case of cancellation by the therapist, clients will be offered:
- MyMindSchool team will rescheduling to the next available slot.
3.3 Technical Issues
- Client-side technical issues will not qualify for refunds
- Platform-side technical issues will result in session rescheduling
4. Session Rules and Guidelines
4.1 Attendance
- Clients must join sessions at the scheduled time
- Late joining will result in reduced session duration
- No-shows will be considered as attended sessions with no refund
4.2 Recording Policy
- Recording of sessions is strictly prohibited
- Any unauthorized recording will result in immediate termination of service
- Legal action may be taken for privacy violations
5. Confidentiality and Privacy
- All session information is confidential
- Information sharing in our main Privacy Policy
- Therapists maintain professional confidentiality as per industry standards
- Exception: Legal requirements or threat to life/safety
6. Disclaimer and Limitations
6.1 Service Limitations
- Sessions are for guidance purposes only
- Not a substitute for emergency medical or psychiatric care
- No guarantee of specific outcomes
- MyMind.School reserves the right to refuse service
6.2 Liability
- MyMind.School is not liable for:
- Personal decisions made based on session guidance
- Indirect or consequential losses
- Technical failures beyond our control
7. Support and Contact
For any queries, concerns, or support:
8. Changes to Policy
MyMind.School reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
By booking a clarity call session, you acknowledge that you have read, understood, and agree to all terms and conditions outlined in this policy.
