1-on-1 Clarity Call Policy
1. Service Overview
MyMind.School offers professional 1-on-1 clarity calls with our certified therapists and counselors. These sessions are available in three formats:
MyMind.School offers professional 1-on-1 clarity calls with our certified therapists and counselors. These sessions are available in three formats:
- Video Call Sessions
- Voice Call Sessions
- Chat Sessions
2. Booking and Payment
2.1 Booking Process
2.1 Booking Process
- All sessions must be booked through our official channels
- Slots are subject to therapist availability
- Confirmation will be sent via email after successful payment
- Session duration and timing will be clearly communicated in the booking confirmation
2.2 Payment Methods
Sessions can be paid for through the following authorized channels only:
Sessions can be paid for through the following authorized channels only:
- Direct payment through website (mymind.school)
- Company QR code
- Official company payment link
2.3 Package Bookings
- Multiple session packages are available at discounted rates
- Package validity and terms will be communicated at the time of purchase
- Unused sessions in a package cannot be transferred or refunded
3. Cancellation and Refund Policy
3.1 Cancellation by Client
3.1 Cancellation by Client
- Cancellations must be made at least 24 hours before the scheduled session
- Cancellations within 24 hours of the scheduled session will result in:
- Full charge being retained
- No rescheduling option
- No refund will be provided
- Once a session time is confirmed and then cancelled by the client, that specific slot will not be available for rebooking by the same client
3.2 Cancellation by Therapist
- In case of cancellation by the therapist, clients will be offered:
- MyMindSchool team will rescheduling to the next available slot.
3.3 Technical Issues
- Client-side technical issues will not qualify for refunds
- Platform-side technical issues will result in session rescheduling
4. Session Rules and Guidelines
4.1 Attendance
4.1 Attendance
- Clients must join sessions at the scheduled time
- Late joining will result in reduced session duration
- No-shows will be considered as attended sessions with no refund
4.2 Recording Policy
- Recording of sessions is strictly prohibited
- Any unauthorized recording will result in immediate termination of service
- Legal action may be taken for privacy violations
5. Confidentiality and Privacy
- All session information is confidential
- Information sharing in our main Privacy Policy
- Therapists maintain professional confidentiality as per industry standards
- Exception: Legal requirements or threat to life/safety
6. Disclaimer and Limitations
6.1 Service Limitations
6.1 Service Limitations
- Sessions are for guidance purposes only
- Not a substitute for emergency medical or psychiatric care
- No guarantee of specific outcomes
- MyMind.School reserves the right to refuse service
6.2 Liability
- MyMind.School is not liable for:
- Personal decisions made based on session guidance
- Indirect or consequential losses
- Technical failures beyond our control
7. Support and Contact
For any queries, concerns, or support:
For any queries, concerns, or support:
- Email: help@mymind.school
- Support Hours: Monday to Friday, 9 AM to 6:00 PM
- Response Time: Within 24-48 business hours
8. Changes to Policy
MyMind.School reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
By booking a clarity call session, you acknowledge that you have read, understood, and agree to all terms and conditions outlined in this policy.
MyMind.School reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
By booking a clarity call session, you acknowledge that you have read, understood, and agree to all terms and conditions outlined in this policy.
